At 7yyou.com, your satisfaction is our priority. If you’re not completely happy with your order, we’re here to help. We offer a 7-day return, refund, and replacement policy from the date of delivery.

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1. Returns

You may request a return within 7 days of receiving your order.

To be eligible:

• Item must be unused, in original packaging, and in the same condition as received.

✅ Returns are accepted only if:

• The product is damaged or defective upon arrival

• The product delivered is incorrect (wrong item, variant, or scent)

🛑 IMPORTANT:
For any damage or error claims, a video proof must be submitted within 24 hours of delivery.
Email your order number, issue description, and video proof to 7yyou.official@gmail.com.

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2. Refunds

Once we receive and inspect the returned item, you will be notified of the approval or rejection of your refund.

• If approved, the refund will be credited to your original payment method within 5–10 business days.

• Refunds are not provided for used items or unauthorized returns.

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3. Replacements (No Exchanges)

We only offer replacements (not exchanges) for:

• Damaged, defective, or incorrect products

If your replacement request is approved:

• The replacement product will be delivered within 5–7 business days after approval

4. Cancellations

• Orders can be cancelled within 24 hours of placement only if they have not been processed or shipped.

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5. Need Help?

For return, refund, or replacement requests:
📧 Email: 7yyou.official@gmail.com

We’re here to ensure you enjoy every part of your 7YYOU experience. 🕯️